Last updated: September 2026

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EreEar respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal information.

 

Who we are

EreEar is a sole trader business operated by Mark Randell, providing professional ear wax removal services, including microsuction and irrigation.
 

For any questions about this Privacy Policy or how your personal information is used, please contact:
 

Email: hello@ereear.co.uk
Telephone: 07359 322 745

For privacy and security reasons, we do not publish our residential business address on this website.

Information we collect

When you contact EreEar or use our services, we may collect and process information including:
 

• Your name and contact details, such as your telephone number and email address.

• Information you provide when making an enquiry or arranging an appointment.

• Relevant medical or health information necessary to assess whether treatment is suitable and safe for you.

• Examination findings and information relating to your ears, symptoms and hearing.

• Details of treatment provided, including microsuction or irrigation where applicable.

• Information relating to your consent to treatment.

• Correspondence and communications between you and EreEar.

• Your marketing preferences, where applicable.

We only collect information that is reasonably necessary to respond to your enquiry, arrange and administer your appointment, and provide safe and appropriate ear care.

How we use your information

We may use your personal information to:

• Respond to enquiries.

• Arrange, confirm, change or cancel appointments.

• Assess whether ear wax removal treatment is appropriate and safe.

• Provide appropriate ear-care treatment.

• Maintain appropriate examination and treatment records.

• Communicate with you about your appointment or care.

• Respond to questions, concerns or complaints.

• Meet legal, regulatory, professional or insurance requirements.

• Send marketing communications where you have agreed to receive them or where we are otherwise legally permitted to do so.

We do not sell your personal information to third parties.

Health and treatment information

Information concerning your health is classed as special category personal data under UK data protection law and is afforded additional protection.
 

EreEar may need to collect relevant health information before and during an appointment so that we can determine whether treatment is appropriate and provide it safely.
 

This may include information about your medical history, symptoms, previous ear problems or treatment, medication where relevant, and findings from an examination of your ears.
 

We will only collect health information that is relevant to the care and treatment we provide and will take appropriate steps to keep this information confidential and secure.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.
 

Depending upon the circumstances, we may process your information because it is necessary:

• To take steps at your request before providing a service or to provide the service you have requested.

• To comply with a legal obligation.

• For our legitimate interests in operating and administering EreEar, provided those interests do not override your rights and interests.

• Where you have given consent for a particular use of your information.

Because health information receives additional protection under UK data protection law, EreEar will also ensure that an appropriate condition for processing special category data applies when health information is processed.
 

Marketing communications

From time to time, EreEar may send information about our services, ear-care information, special offers or promotions.
 

We will only send electronic marketing communications where we have an appropriate lawful basis and where the requirements of applicable electronic marketing laws are met.

Where we ask you to consent to marketing, your choice is entirely optional and will not affect your ability to use EreEar's services.
 

You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided in the communication or by contacting us at hello@ereear.co.uk.

If you opt out of marketing, we may retain sufficient information to record your preference and ensure that we do not send you further marketing communications.
 

Opting out of marketing will not prevent us from contacting you about an enquiry, appointment, treatment or another service-related matter.

How we store and protect your information

EreEar takes reasonable and appropriate measures to protect personal and health information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to examination and treatment information is limited to those who genuinely need access for the provision or administration of your care or for legitimate legal, regulatory, professional or insurance purposes.
 

Where information is held electronically, appropriate security measures will be used. Any paper records will be stored securely with access appropriately restricted.

How long we keep your information

We will not keep personal information for longer than is reasonably necessary.
 

How long particular information is retained will depend upon why it was collected and any applicable legal, professional, regulatory or insurance requirements.
 

Treatment and examination records may need to be retained for an appropriate period after treatment in order to maintain an accurate record of the care provided and to meet legal, professional or insurance requirements.
 

When personal information is no longer required, it will be securely deleted or destroyed.

Where someone has asked us not to send marketing communications, we may retain limited information on a suppression list so that we can respect that preference in the future.
 

Sharing your information

We do not routinely disclose your personal or health information to third parties.
 

We may share information where it is reasonably necessary and lawful to do so, including:

• Where you have asked or authorised us to share it.

• Where we are required to do so by law.

• Where necessary to protect someone's vital interests.

• With professional advisers, insurers or service providers where legitimately required.

• With another healthcare professional where appropriate and lawful.

Where a third-party service provider processes personal information on our behalf, we will take appropriate steps to ensure that your information is appropriately protected.
 

Website, enquiries and communications

If you contact EreEar through our website, by telephone or by email, we will use the information you provide to respond to your enquiry and, where applicable, arrange your appointment.
 

Appointments are not booked or paid for online through the EreEar website.
 

Our website is created and hosted using Wix. Wix and other services used to operate the website may process certain technical information when you visit the site, such as device, browser and cookie information.
 

Further information about cookies and similar technologies will be provided through our website's cookie information and settings.
 

Your data protection rights

Depending upon the circumstances, UK data protection law gives you a number of rights concerning your personal information. These can include the right to:
 

• Ask for a copy of the personal information we hold about you.

• Ask us to correct information that is inaccurate or incomplete.

• Ask us to delete your personal information in certain circumstances.

• Ask us to restrict the way we use your information in certain circumstances.

• Object to certain uses of your personal information.

• Withdraw consent where we are relying on your consent.

• Ask for certain information to be transferred to you or another organisation where the right to data portability applies.

Not every right applies in every circumstance, and there may be situations where we are legally permitted or required to retain information.
 

To exercise your rights or ask a question about your personal information, please contact:

hello@ereear.co.uk
 

Making a complaint

If you have a concern about how EreEar has handled your personal information, please contact us in the first instance so that we have an opportunity to address it.
 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
 

Information Commissioner's Office

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process information or applicable legal requirements.
 

The latest version will be published on this website and the “Last updated” date at the top of the policy will be amended accordingly.